I pride myself on being helpful and flexible, but it’s a good idea for me to explain my basic terms and conditions so we’re on the same page before we start working together. I believe things like this should be easy to understand, so I’ve made sure to use clear, simple language.
Having said that, if anything is unclear, ask me. I’ll be happy to clarify.
As a client, you agree:
- You have the power to engage my services on behalf of your organisation.
- To provide me with everything I need to complete the project, when I need it.
- To review my work, provide feedback and sign-off within agreed timescales.
- To stick to the agreed payment schedule.
As the copywriter, I agree:
- I have the experience and ability to perform the services you need from me.
- I will carry this service out in a professional manner.
- I will respect the confidentiality of any information you give me.
Changes and revisions
Most clients require me to make some changes to the work I do for them. That’s fine. However, as I generally charge a flat project fee, I do have to limit the time I spend rewriting and editing. Any flat project fee, therefore, includes:
- Initial delivery of a complete copy document.
- Two subsequent rounds of changes, if required.
This only applies up to the point where you sign off my work, publish it or begin using it on your live website.
This bit’s important. Make sure you are completely happy with the project brief we agree on before giving me the greenlight to start work. Any changes you make to the brief after I’ve started work may result in additional charges. The same goes for any edits or rework outside the scope of the original brief.
The reason for this is that changing the brief details can create lots of extra work for me, particularly if I have already spent time on the project. This is not budgeted for in the cost I give you.
The main circumstances in which this situation is likely to occur are if you:
- Decide to redesign the structure of your website or the layout of the pages themselves. For instance, changing the site map or adding extra pages.
- Substantially alter the positioning, features or selling points of the products or services the text describes.
It is best for both of us if I don’t start work until these items have been agreed.
When I have received full and final payment as described in this agreement, copyright of the work I produce is automatically assigned to you. You can then use the work however you wish.
However, until final payment is received, copyright of the work remains with me.
I love to show off my work, so I reserve the right to display and link to your completed project as part of my online portfolio. (The link may help your Google ranking a bit, so there’s something in this for you too.)
I believe in hitting deadlines, but I can only do this with your help. So I can’t be responsible for a missed deadline if you have been late with a down payment, slow to supply information or not provided feedback to agreed timescales.
I also can’t be responsible for deadlines missed due to circumstances beyond my control, like family emergencies, floods, war, acts of God and so on.
That being said, I’ll do everything I can to meet your needs
I make a living as a freelancer, so prompt payment is important to me. To help make sure we stay friends, you must stick to our agreed payment schedule.
Generally, for projects over £1,000, I will invoice for an initial down payment of 50% – I won’t start work until I receive this payment. I will then invoice for the remaining balance once the work has been completed.
If I do not received any feedback or comments within two weeks of submitting work to you (at any stage – the initial draft or subsequent edits), I will assume you are happy the work has been completed and will invoice for the remaining balance.
I’m not registered for VAT and my payment terms are 30 days. Please pay on time!
If you wish to cancel any work you have agreed with me, I will retain your down payment and you may be required to make an additional payment to cover the work I’ve done up to the point of cancellation. This ‘kill fee’ (not as dangerous as it sounds) will be based on the percentage of the project completed.
I will do my best to ensure all facts and statements in my work are true and that it doesn’t infringe upon any copyright or other right of a third party.
However, I can’t be liable to you, or any third party, for damages, including lost profits, lost savings, complaints, claims, litigation or other incidental, consequential or special damages which arise regarding my work.
If any provision of my terms and conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Although the language is simple, the intentions are serious and this contract is a legal document.
By engaging my services you are agreeing to everything written on this page.
Ok, now we’ve got that bit out of the way, let’s get down to business!